The One With Working Sunday 

I received a phone call last nite from an office colleague.. two urgent issues were raised and I have to solve it before Monday.. my team lead isnt around and I'm supposed to be his back-up.. ah crap..

here I am now.. sitting in front of my laptop while having Starbucks' Frappacino i-dunno-what.. Connection is quite slow and keep on disconnected after a while.. double crap.. ah.. am in tense mode..

my-own-home-wireless-broadband.. I need you..

ps: i miss my babies also.. :(

The One With Coral Heights (part deux) 

Referring to Sha's post on Coral Heights.. I read further via Harian Metro and it reported as follows.. Tried to call my bro but to no avail..

As far as I could remember the sewage pond is very near to my bro's house.. and based on the fact that body decomposition in sewer is 20 times faster than normal (according to Grissom, Down the Drain : CSI:LV Season 5 episode 2).. it is possible that the skeletal remains belong to the 10-days-missing person mentioned.. (urghh.. i think i watch too much TV..)

Despite many similar cases reported daily, ie runaway teenagers later found brutally murdered, raped etc.. I just couldnt understand how can it still happens days in days out.. obviously something need to be done.. something major.. How? any ideas?

The One With Mrs Zen 

Our blog is tracked by statcounter. Once in a while, I'll check our page hit, where they came from, and possibly how they ever stumbled to our blog.. sometimes visitors came thru friends' blog link, sometimes via bookmark and most of the times via search engines eg : google / yahoo etc (while searching for porns) isk isk isk..
I'm still ok with that..

However check out this snapshot.. (I've censored some part.. )



Spot anything? People from over the world, stumbled to our blog while googling for 'mrs zen'.. hey!! who is this mysterious mrs zen?

I only know one Mrs Zen.. and that Mrs Zen is definitely mine.. so, back-off peeps..

The One With Our Little Boy 

Our living room is now turning into a Wrestling ring.. erm.. No.. no.. no... dont get me wrong.. it is not for us, but for our little Faeq.. For those who paid us a visit, you shd understand what I mean and we are so sorry for the mess.. hehe.. Once u have a little boy who's learning to crawl, you'll know.. he yet to crawl but able to 'mengesot' like a snail, only much faster.. (last three weeks he was a caterpillar)

We also think Lil Faeq's first tooth might be coming any time soon.. since he basically bite anything he's able to reach..

So everyday after work, we will put Lil Faeq inside the 'ring' for him to have his fun.. along with his toys, teether, pacifier etc..

But somehow.. his enthusiasm is on something else.. he will try hard to reach out for =>TV/astro remotes, my PS2 and my notebook.. he sometimes changes the channel, distracted my Winning Eleven 8 matches against my sparring partner, Ayul (ya..ya.. i whined when i lost).. and the best, when he stares the notebook's screen and pounds the keyboards.. ahaha.. so adorably super duper cute.. (I'll try to snap some pix for proof..)

I'm not sure whether he really likes those devices or just wanna catch our (esp my) attention to the fullest.. if the former, he definitely a DADDY's boy.. if the latter, erm.. mummy's then.. :P

ps: I love you two soooo muchhhhhh..

The One With the Ops Jejak Kasih (part deux) 

Remember my last post late last year on my duty to trackback my batchmates aka Ops Jejak Kasih. We are currently down to 17 out of 160 members that are still missing. I'm currently stuck and the network is no longer expanding.. So dear readers, please run through this list, and if you happen to know anyone them, and know their whereabout, kindly PM me..

1) RIZAL MOIN (perak)
2) MOHD AZRIN ZAINAL ABIDIN (kelantan)
3) MOHD IRWAN ANUAR (kelantan)
4) A AZMIR ABD GHANI (melaka)
5) AWANG SHUHAIRUN AWANG SUANG (sabah)
6) NOOR ADZMI NOOR MOHAMAD (perak)
7) ABD SYAHRIN ABDULLAH (sarawak)
8) AZEZUL RAZAID (sarawak)
9) ABANG YUSDI ABANG RAZALI (sarawak)
10) SYED MOHD FAIZ SYED MANSUR (selangor)
11) FAKHRUL DAHRI AHMAD (kelantan)
12) SHARISHEN RIDZUAN PERPINDER (johor)
13) MOHD HAFIS JALIL (KL?)
14) ZAKARIA AWANG (perak)
15) SYFUL ADLIE MOHD SALLEH (johor)
16) SYED MOHD SAIPUL BAHRI SYED HASHIM (pahang)
17) MOHD SHAHRIL SIDEK (johor)

note : everyone of them shd be 26 years of age, born in 1979.

The One With the Customer Service Attitude 

First read this..

Mr Pelanggan Kecewa made his point by saying he is not satisfied with the service.. although he might be using many incorrect terms which is excusable for a common end-user.. plus he also stressed out a point that he is very disappointed with the customer service hotline which ended him up with RM30 poorer and still to no avail after a few weeks..

Then read this..

I was hoping that somebody could help this fella by solving his problem.. instead of condemning his poor computer volcab.. What Mr Pelanggan Kecewa wanted to conclude is, (a very well-known conclusion though).. Local company's customer service sucks.. BIG TIME.. especially those who monopolize the product..

It also happened to me when my cable TV gave me a problem.. I called the service hotline for like a zillion times.. a girl picked-up and said "All our customer's service officers are busy. Please send email to bla-bla-bla or fax bla-bla-bla.."

First, although it is a broadband age and there is a word 'Multitasking'.. still, not every household has the facility to send email or fax..

Second, if they do send email / fax.. what is the response time ? In my case, it took them about a week to reply :

" We strive to respond all emails as soon as possible. However at present, due to high volume of incoming emails, there will be a delay in attending to your request"

and another week to reply :

"Please be informed that we have attempted to contact you via your mobile numbers 012-*** **** and 017-*** **** but our attempts have been unsuccessful. As such, kindly furnish us with your latest contact numbers in order for us to update our records and assist you accordingly.

Alternatively, we would appreciate if you could call our Astro Customer Service Centre at 03-9543 4188 immediately, which is operational from 8.00 am to 12.00 midnight daily for us to troubleshoot and determine the technical problem you are encountering."

My cable service return back to normal by itself after a week.. So I didn't bother to return them a call.. As if they'll give me a VIP access-through if I ever do that..

Third ; Since they already realized the overwhelming volume of complaints made via phone/email/fax, then, determine the root cause, improve the product.. if there is no problem then there will be no complaint.. Many giant monopolizing companies tend to take things for granted because they dont have any competition..

Ah.. enuff babbling for today.. we are living in a capitalist world..