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Tuesday, August 10, 2004
The One Where I May Ban U 2 

We are in a situation where both of us need to provide a detail bank statement for the period of 6 months.. We both use same bank but different branch..

So yesterday we both went to our bank account branches.. My missus went in the morning to the one nearby our house.. everything seemed to be easy.. she needed to fill up one form and the bank will charge RM5 per request which will be deducted from her account.. The statement will ready for collection after 3 working days.. Everything went smooth..

Mine is nearby my office.. Wisma Consplant to be precise.. I went during lunch time.. walked in there and asked how may I request for the statement.. officer in-charge told me that I should just print from their Online website.. I said, I need 6 months data whereas from the website just provides 3 months of transactions.. Then, he replied with a straight-face look that I may request from them but they will charged RM11.. erm.. furthermore he asked me to write a formal letter.. WTF!! I dont have time for all those craps..

Then as I walked out, I bummed to a financial executive; so I asked her is there any easier way rather than writing a formal letter.. Without a smile, she said I may request via its online website..

Hmmmm.. That's better.. so far so good..

I went back and logged in to the website.. browsed through.. I could only find a statement request for Current Account.. not Savings Account.. CRAP.. double CRAP..


Why there are differences in treating customers between Branch A and Branch B? Was it because of the amount of money in the account? Was it because of gender (+pregnant belly) factor? Do they have too many customers thus too busy to happily entertain one petite customer like me? or Do they give a red-carpet treatment only to Priority account holders?

Flashback to last 3 years when I first came into the same branch to open my saving account.. I queued for just 15 minutes but I was entertained by a first-day-at-work-clerk I guessed.. She spent one and a half hour just to key-in my information while reading the instruction manual and nobody was there to help her.. I missed my lunch, and an hour late back to office.. She didn't even apologise for keeping me waited for that long.. I barely visit that branch ever since until yesterday and as I'd expected, same crappy feelings yet again.. Worse, I cannot request the statement from other branches.. Urghh..

I will consider switching to a different branch..

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